Social Protection Digital Solutions for Stronger, Faster Service Delivery
Milores designs and delivers ICT4D solutions for social protection, helping governments, NGOs, and partners register people, manage benefits, prevent fraud, and monitor results with secure, scalable digital systems.
What we do
- Digital registration & targeting
- Beneficiary management & payments integration
- Case management & referrals
- Social registries & interoperability
- Monitoring, evaluation & dashboards
- Capacity building and managed support
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Social Protection ICT4D Solutions
Social Registry & Beneficiary Registration
Build and maintain a reliable registry that supports fair targeting and quick enrollment.
- Household/individual registration (online/offline)
- Eligibility rules and scoring workflows
- Document capture and verification support
- De-duplication and data quality checks
Beneficiary Management Information System (MIS)
Run programs end-to-end with clear workflows and accountability.
- Benefit scheduling and enrolment status tracking
- Updates (births, deaths, address changes, household splits)
- Case notes, approvals, and audit trails
- Role-based access and permissions
Payments & Delivery Chain Integration
Connect systems to payment providers safely and efficiently.
- Payment list generation and validation
- Integration with banks, mobile money, vouchers, or e-payments
- Reconciliation workflows and exception handling
- Payment dashboards and traceability
Grievance Redress & Feedback (GRM)
Improve trust and responsiveness with structured grievance handling.
- Multi-channel intake (call center, SMS, web, field agents)
- Ticketing, routing, SLA tracking, and escalation
- Complaint categories, evidence capture, and resolution logs
- Analytics on grievance trends and performance
Case Management & Referrals
Support households with complex needs through coordinated services.
- Case plans, assessments, and follow-ups
- Referral pathways across services (health, protection, livelihoods)
- Outcomes tracking and service provider feedback loops
- Safeguarding features and confidential access controls
Monitoring, Evaluation & Learning (MEL) Dashboards
Turn operational data into actionable insights.
- Program coverage, timeliness, and payment completion
- Inclusion/exclusion error indicators
- Field operations productivity dashboards
- Export-ready reporting for donors and government
Who we support
