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Knowledge Process Outsourcing & Support

SAP Support

Why Milores?

Milores can assist existing SAP customers in saving at least 20% of its current SAP Application Management Services Support costs.

Using ITIL based process methodology, tools and skilled resources to provide strict Service Level Agreement.

Together with proven similar Support references.

Able to support problem tickets, enhancements, future upgrades, system audit and consulting on optimisation of usage of SAP system performance and show ROI is protected.

Who are we?

  • Milores commence in Singapore and Malaysia 2022
  • Milores parent company having 15yrs Industry experience in ASIA
  • Milores core competence are:
    • Sustainability (SAP & Non-SAP Solutions)
    • SAP S/4HANA & SAP BTP
    • Partner product solution
    • Consulting Services
  • Milores team having more than 20yrs of Industry experience
hand

What are the services that we can offer?

Milores is capable to provide end to end IT services from consult, implement, build and on-going support

Outsourcing
  • Infrastructure Solution
  • Application Management
  • Professional resources outsourcing
  • On-site, off-site SAP Support & Care
Consulting & Systems Integration
  • Business Consulting
  • SAP ERP/ CRM/ DMS/ BPM Solution Implementation
  • Web Portal/ Mobile App Solutions & Deployment
  • Business Application Development Training
what services

AMS Key-points

  • Proven and standardized methodology
  • Operation based on ITIL foundation
  • Professionals trained & experienced
  • Process control through KPI and reports
  • Detailed information on every level of business application
  • High quality services measured by service level agreements

Process, Tools and People

  • Processes - ITIL based possesses application skills needed for a proper routing of incidents and a defined problem and change management.
  • Tools - SAP Support Portal to capture incidents or to integrate to customer's Helpdesk System
  • People - To builds on extensive experience from SAP implementation projects and collaboration with SAP, e.g. Active Global Support

Key Principles Driving Our AMS Support Approach

Seamless Transition
Seamless Transition

Focus on Knowledge Transfer

  • Engage senior SME
  • Ensuring minimal disruption during service take over
Rigor in service delivery
Rigor in service delivery
  • Methods, processes & tools
  • SLA compliances
  • Collaborative & Trust based approach rather than contractual alignment
Continuous Improvements
Continuous Improvements
  • Functional & Technical Automation
  • Productivity improvements in service delivery
Enhance user experiences
Enhance user experiences
  • Future state : Proposed BOT driven experience
  • Quality Assurance for Usability and Services